International Shipping Policy

At IMOG, we ship our products from India to customers worldwide. We aim to make every international order safe, trackable, and as smooth as possible.

By placing an international order with IMOG, you agree to the terms outlined in this Shipping Policy.

1. International Shipping

IMOG currently offers international shipping to selected countries worldwide.

Shipping availability may vary depending on the destination, courier service, customs regulations, and other delivery restrictions.

If your country is available at checkout, you can place your order directly through our website.

2. Order Processing Time

Orders are generally processed and dispatched within 2–5 business days after the order is successfully placed.

During product launches, sales, holidays, or periods of high order volume, processing may take slightly longer.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

3. Estimated Delivery Time

International delivery times generally range between 4 to 8 business days after dispatch.

Delivery times may vary depending on:

  • Destination country

  • Customs clearance

  • Local courier operations

  • Weather conditions

  • Public holidays

  • Customs inspections

  • Other circumstances beyond IMOG's control

The estimated delivery time is not a guaranteed delivery date.

4. Shipping Charges

International shipping charges are calculated and displayed at checkout based on the destination country, package weight, and available shipping service.

Any applicable shipping charges will be shown before you complete your purchase.

5. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT/GST, or other charges imposed by the destination country.

Unless specifically stated at checkout, these charges are not included in the product or shipping price.

Any customs duties, import taxes, or other fees charged by the destination country are the responsibility of the customer.

IMOG is not responsible for delays caused by customs clearance.

6. Tracking Your Order

Once your order has been dispatched, we will provide you with a tracking number where tracking is available.

You can use the tracking information to monitor the status of your shipment.

Please allow some time for tracking information to become active after dispatch.

7. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate shipping address, including the correct postal/ZIP code, phone number, and other required delivery information.

IMOG is not responsible for delays, failed deliveries, or additional shipping costs resulting from an incorrect or incomplete address provided by the customer.

If a package is returned to IMOG because of an incorrect address or failed delivery, additional shipping charges may apply if the customer requests re-shipment.

8. Failed Delivery / Refused Packages

If a customer refuses delivery or fails to collect a package from the local courier or customs authority, the package may be returned to IMOG.

In such cases, the original shipping charges and any applicable return or re-shipping costs may not be refundable.

If you would like the package to be shipped again, additional shipping charges may apply.

9. Lost or Damaged Shipments

If your package arrives damaged, please contact IMOG within 48 hours of delivery and provide clear photographs/videos of:

  • The package

  • Shipping label

  • Product

  • Any visible damage

If a shipment is confirmed as lost during transit, IMOG will work with the relevant courier/shipping partner to investigate the shipment and determine the appropriate resolution.

10. Delays

IMOG is not responsible for delivery delays caused by circumstances beyond our reasonable control, including but not limited to:

  • Customs clearance

  • Natural disasters

  • Weather conditions

  • Strikes or transportation disruptions

  • Government restrictions

  • Public holidays

  • Courier delays

  • Incorrect address information

We will, however, assist you in tracking and resolving delivery issues wherever possible.

11. Order Cancellation

International orders cannot be cancelled once they have been shipped.

If you wish to cancel an order, please contact us as soon as possible after placing your order. Cancellation requests can only be considered if the order has not yet been processed or shipped.

12. International Returns & Exchanges

International orders are subject to our Return & Exchange Policy.

Please review our Return & Exchange Policy before placing your order, as international shipping and return conditions may differ from domestic orders.

13. Contact Us

If you have any questions regarding your international shipment, tracking information, customs, or delivery, please contact the IMOG support team through our website.

We will do our best to assist you with your order.

Thank you for choosing IMOG.

IMOG — Made for the Ones Who Trade Different.