Cancellation Policy

Thank you for shopping with IMOG. We appreciate your support and are committed to providing you with a smooth shopping experience.

We understand that sometimes you may need to cancel an order. Please review the following terms regarding order cancellations.

By placing an order or making a purchase from the IMOG website, you agree to the terms outlined below.

CAN I CANCEL MY ORDER?

  • You can request to cancel your order before it has been shipped. If the cancellation is approved, the eligible amount will be refunded to your original payment method.

  • Once your order has been shipped, it cannot be cancelled through IMOG.

  • If you refuse or do not accept a shipment after it has been dispatched, the package may be returned to IMOG. Any refund, if applicable, will be processed only after the returned package is received and reviewed by our team.

  • Once an order has been delivered, it cannot be cancelled.

HOW DO I CANCEL AN ORDER?

To request a cancellation, please contact IMOG Customer Support as soon as possible after placing your order.

Please provide:

  • Order number

  • Name used for the order

  • Email address used to place the order

  • Reason for cancellation

Cancellation requests can be submitted through our customer support email or other official IMOG support channels.

Please note that submitting a cancellation request does not guarantee cancellation. If the order has already been processed or shipped, the cancellation request may not be accepted.

HOW LONG WILL IT TAKE TO PROCESS A CANCELLATION?

Once your cancellation request is approved, we will initiate the refund to your original payment method.

Refund processing times may vary depending on your payment provider or bank. In general, please allow 7–14 business days for the refund to be reflected in your account.

WHAT IF MY ORDER HAS ALREADY BEEN SHIPPED?

If your order has already been shipped, cancellation is no longer possible.

If you refuse delivery, the shipment may be returned to IMOG. Any applicable refund will be considered only after the package has been returned to us and processed according to our policies.

Please note that shipping charges, customs duties, import taxes, or other applicable charges may not be refundable.

WHY CAN'T I CANCEL MY ORDER?

The cancellation option may no longer be available if:

  • Your order has already been processed.

  • Your order has already been shipped.

  • The order has entered the fulfilment or dispatch process.

WHO DO I CONTACT FOR CANCELLATION QUERIES?

For cancellation-related questions, please contact IMOG Customer Support.

Email: helloimogclothing.com@gmail.com

We recommend contacting us as soon as possible after placing your order if you wish to request a cancellation.

IMOG — Made for the Ones Who Trade Different.